FAQs
Answers from the Oradent Team to the questions we are asked most about PulseONE, replacement heads, shipping, the 7 Day Smile Guarantee and warranty.
What is PulseONE?
PulseONE is the Oradent sonic electric toothbrush, with an aerospace grade aluminium body, SonicSweep cleaning at 38,000 movements per minute and USB-C charging under a sealed cap. It is designed in Australia by the Oradent Team. Shop PulseONE.
How long does the PulseONE battery last?
PulseONE runs for 45 days on one charge, approximately six weeks. It charges from any USB-C cable, including your phone charger, through the port under the cap.
What brushing modes does PulseONE have?
PulseONE has three advanced brushing modes: Sensitive, Deep Clean and Polishing mode. The SmartSense brushing timer runs for two minutes and tells you to move to the next zone every 30 seconds.
Is PulseONE good for sensitive teeth and gums?
Yes. Use Sensitive mode with the Gentle Touch head, which has softer bristles made for sensitive gums and teeth. Both come with every PulseONE.
Is PulseONE waterproof?
PulseONE is IPX7 rated with the USB-C cap closed, so shower splashes and rinsing are fine.
What comes in the PulseONE box?
The PulseONE brush, a Precision Clean head, a Gentle Touch head, a USB-C cable, a travel case that holds the whole brush and the Oradent WallMount.
Is PulseONE good for travel?
Yes. One charge lasts approximately six weeks, it charges from any USB-C cable, the touch sensitive button will not switch on in your bag, and at 71 g it is light to carry in its travel case.
How often should I replace my head, and what is the Head Plan?
Replace your head every three months. The PulseONE Head Plan is $29, delivered free, so fresh heads arrive without you having to remember. Shop PulseONE heads.
Do Pro-Pulse heads fit PulseONE?
No. PulseONE takes PulseONE heads only, and PulseONE heads do not fit Pro-Pulse. Every PulseONE head fits every PulseONE finish.
Which head colour should I choose?
White heads match PulseONE Platinum and Rose, and Graphite heads match PulseONE Graphite. Choose Precision Clean for everyday cleaning or Gentle Touch for sensitive teeth.
How much is shipping?
In Australia, standard shipping is $10, express is $15, and standard shipping is free on orders over $250. International shipping is calculated at checkout. Every order ships from Australia. Shipping and returns.
What is the 7 Day Smile Guarantee?
Use PulseONE every day for 7 days. If it is not for you, contact the Oradent Team for a full refund, and we pay the return postage.
What warranty do Oradent toothbrushes have?
PulseONE and Pro-Pulse both come with a 12 month warranty. Replacement heads are consumables that wear with use, so normal wear is not covered. The warranty is in addition to your rights under the Australian Consumer Law.
How do I contact Oradent?
Email the Oradent Team at hello@oradent.com.au or use our contact page. We are happy to help with orders, heads, warranty or anything else.