Terms of service
These terms apply when you use oradent.com.au or buy from us. The website is operated by Oradent Health (operated by Surplus Apparel Pty Ltd, ABN 40 642 860 080) ("Oradent", "we", "us"). By placing an order you agree to these terms, together with our shipping policy, refund policy, purchase options cancellation policy and privacy policy.
1. Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
2. Orders
- When you place an order you make an offer to buy. A contract is formed when we confirm your order by email.
- We may decline or cancel an order, for example if a product is unavailable, a price was shown in error, or we suspect fraud. If we cancel, we refund you in full.
- Please make sure your contact and delivery details are correct. You must be 18 or over, or have a parent or guardian's consent, to order.
3. Prices and payment
- Prices are in Australian dollars and include GST for Australian orders. For visitors outside Australia, prices may be shown in your local currency as a guide; your bank may charge conversion fees, and import duties and taxes may apply on delivery.
- Shipping costs are shown at checkout before you pay.
- Payment is taken when you place your order, except for Head Plan deliveries, which are charged 7 days before each one ships. If you choose a buy now, pay later option, that provider's terms also apply.
4. Pre-orders
Pre-order items show an estimated dispatch date. You can cancel a pre-order for a full refund at any time before it is dispatched. If the estimated date changes we will email you, and you can choose to wait or cancel.
5. The PulseONE Head Plan
The Head Plan is a subscription for replacement heads that you can skip, change or cancel at any time with no fee. Full details are in our purchase options cancellation policy.
6. Delivery, returns and warranty
Delivery times and costs are set out in our shipping policy. The 7 Day Smile Guarantee, damaged on arrival process and 12 month warranty are set out in our refund policy.
7. Offers and gifts
- Welcome gifts, referral rewards and promotional codes apply only as described in the offer, are limited to one per customer unless stated otherwise, and cannot be exchanged for cash.
- Free gifts are subject to availability. If a gift is out of stock we will offer a gift of equal or greater value.
- If you return an order that included a gift or discount, the refund reflects the amount you actually paid.
- We may end or change an offer at any time, but this will not affect an order already confirmed.
8. Using our products
Please follow the user guide that comes with PulseONE. Our products and website content are for general oral care and are not a substitute for advice from your dentist. If you have a dental or medical condition, ask your dentist before use. PulseONE heads fit PulseONE only and are not compatible with Pro-Pulse.
9. Product information
We take care to show our products accurately. Colours and finishes may look slightly different on different screens. Product images are for illustration.
10. Reviews and content you send us
If you post a review or send us photos, comments or ideas, you confirm they are your own and lawful, and you allow us to use them on our website and in our marketing. We may remove content that is unlawful, offensive or misleading.
11. Intellectual property
All content on this website, including the Oradent, PulseONE, SonicSweep, SmartSense and WallMount names, belongs to Oradent Health or its licensors. You may not use it for commercial purposes without our written permission.
12. Using the website
You must not misuse the website, including by attempting to gain unauthorised access, introducing malicious code, or scraping content. We may suspend access to anyone who does.
13. Liability
Subject to section 1, and to the extent permitted by law, we are not liable for any loss that was not reasonably foreseeable, or for loss arising from use of the website that is outside our reasonable control. Where the law allows us to limit our liability for goods that are not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited to replacing or repairing the goods or paying the cost of doing so.
14. Privacy
We handle your personal information as set out in our privacy policy.
15. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are those shown on this page when you placed it.
16. Governing law
These terms are governed by the laws of Victoria, Australia, and you and we submit to the courts of Victoria. This does not take away any rights you have under the laws of the country where you live.
17. Contact
Oradent Health, PO Box 1071, Lalor VIC 3075, Australia. hello@oradent.com.au
Last updated 27 October 2026.
