Refund policy

The 7 Day Smile Guarantee

Use PulseONE every day for 7 days, as our user guide shows. If you are not happy with how your mouth feels, we will refund you in full, and we pay for the return.

1. Email hello@oradent.com.au within 7 days of delivery with your order number.
2. We email you a prepaid Australia Post return label.
3. Send PulseONE back with everything that came in the box.
4. We refund your original payment method within 3 business days of it arriving back with us. Your bank may take a further 5 to 10 business days to show it.

For hygiene reasons, opened replacement heads cannot be returned for a change of mind. This never affects your rights if a head is faulty.

Damaged on arrival

If your order arrives damaged, email us within 48 hours of delivery with photos of the item and the packaging. We will send you a prepaid return label. Once it arrives and we have inspected it, we send your replacement straight away, or a full refund if you prefer.

12 month warranty

PulseONE is covered for 12 months from delivery against defects in materials and workmanship. To make a claim, email hello@oradent.com.au with your order number and a short description or video of the problem. We will arrange a prepaid return and repair or replace your brush. The warranty does not cover damage from accidents, misuse, or charging with the USB-C port wet or the cap open near water, and replacement heads wear with use.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

This warranty is given by Oradent Health, PO Box 1071, Lalor VIC 3075, hello@oradent.com.au. You bear no cost in making a claim: we pay the return postage. The benefits it gives you are in addition to your other rights and remedies under a law in relation to the goods.

Questions

Email the Oradent Team at hello@oradent.com.au.