Shipping and Returns
Shipping
Every order ships from Melbourne with Australia Post and is tracked from the moment it leaves us.
| Option | Under A$250 | A$250 and over | Delivery after dispatch |
|---|---|---|---|
| Standard Shipping (Australia Post) | A$10 | Free | Usually 2 to 6 business days |
| Express Shipping (Australia Post) | A$15 | A$10 | Usually 1 to 3 business days within the Express Post network |
Dispatch. Every order ships from Melbourne within one business day, with tracking. You will receive your tracking link by email as soon as your order ships. Changed your mind? Use PulseONE every day for 7 days and if you are not happy with how your mouth feels, we will refund you in full, and we pay for the return. See the 7 Day Smile Guarantee below.
International orders. We ship to selected countries, with the rate shown at checkout. Allow 7 to 21 business days. Import duties and taxes may apply and are paid by the recipient.
A parcel that has stopped moving. If your tracking has not updated for 5 business days (10 business days for regional addresses), email us. We will lodge an investigation with Australia Post and send you a replacement.
Address details. Please check your address at checkout. If a parcel comes back to us because the address was incomplete or incorrect, we will happily send it again for the cost of postage.
The 7 Day Smile Guarantee
Use PulseONE every day for 7 days, as our user guide shows. If you are not happy with how your mouth feels, we will refund you in full, and we pay for the return.
- Email hello@oradent.com.au within 7 days of delivery with your order number.
- We email you a prepaid Australia Post return label.
- Send PulseONE back with everything that came in the box.
- We refund your original payment method within 3 business days of it arriving back with us. Your bank may take a further 5 to 10 business days to show it.
For hygiene reasons, opened replacement heads cannot be returned for a change of mind. This never affects your rights if a head is faulty.
Damaged on arrival
If your order arrives damaged, email us within 48 hours of delivery with photos of the item and the packaging. We will send you a prepaid return label. Once it arrives and we have inspected it, we send your replacement straight away, or a full refund if you prefer.
12 month warranty
PulseONE is covered for 12 months from delivery against defects in materials and workmanship. To make a claim, email hello@oradent.com.au with your order number and a short description or video of the problem. We will arrange a prepaid return and repair or replace your brush. The warranty does not cover damage from accidents, misuse, or charging with the USB-C port wet or the cap open near water, and replacement heads wear with use.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is given by Oradent Health, PO Box 1071, Lalor VIC 3075, hello@oradent.com.au. You bear no cost in making a claim: we pay the return postage. The benefits it gives you are in addition to your other rights and remedies under a law in relation to the goods.
Questions
Email the Oradent Team at hello@oradent.com.au.