Shipping and Returns

Shipping Policy:

Thank you for choosing Oradent Health for your oral care needs. We are committed to delivering a smooth and efficient shopping experience, including our shipping process. Here are the details of our shipping policy:

  1. Processing Time: We strive to process and dispatch all orders within 1-2 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

  2. Shipping Methods: We offer standard shipping as well as an express shipping option for faster delivery. You can select the shipping method that best suits your needs at checkout.

  3. Shipping Charges: Shipping charges are calculated based on the weight and destination of your order. The shipping cost will be displayed at checkout before finalizing your purchase.

  4. Estimated Delivery Time: Standard domestic orders within Australia can take 3-5 business days for delivery, while express shipping will expedite the delivery process to 1-3 Business days. For international orders, please allow 7-21 business days for standard delivery.

  5. Order Tracking: Once your order is shipped, you will receive tracking information via email. You can use the tracking number to monitor the progress of your package.

7 Day Smile Money Back Guarantee - Return Policy:

We want you to feel confident and satisfied with your purchase from Oradent Health. If for any reason you are not fully happy with your order, we offer a 7-day smile money-back guarantee. Here's how it works:

  1. Eligibility for Returns: You may request a return within 7 days from the date of delivery. 

  2. Return Process: To initiate a return, please contact our customer support team at returns@oradent.com.au . They will guide you through the process and provide you with a return authorization number.

  3. Return Shipping: Customers are responsible for return shipping costs, except in cases where the item received is damaged or defective.

  4. Refund or Exchange: Once your returned item is received and inspected, we will process your refund or exchange based on your preference.

  5. Refund Timeframe: Refunds will be issued to the original payment method and may take 5-10 business days to reflect in your account, depending on your bank or credit card company's processing time.

Please note that the 7-day smile money-back guarantee applies to the purchase price of the product, excluding any shipping costs (where applicable).

For any further inquiries or assistance with returns, please reach out to our customer support team.

At Oradent Health, your satisfaction is our priority, and we are committed to providing you with excellent customer service. If you have any questions or concerns about our shipping and return policy, please don't hesitate to contact us.